In order to reserve a product, you will need to complete the purchase process. Adding items to the shopping basket without completing the purchasing process does not constitute a reservation.

Once you have added all the items you want to buy in the basket, the next step will be to process the order and make the payment. To do so, please follow the steps of the checkout process, filling out or verifying the information requested in each step. To complete your order, you must first enter your zip code to see delivery options. Then you must enter your delivery address details. Finally, make your payment.

During the purchasing process, you will be able to go back and modify the details of your order before making your payment.

If you have any questions during the purchase process, please contact our Customer Care to help you complete your order.

Contact Customer Care

If your payment were cancelled, it could be that no items were left in stock or due to an error in your payment method.
To solve a possible payment error, please ensure that your billing address matches the information linked to your payment method. If your payment is still cancelled, please contact your bank or financial institution for assistance.

Unfortunately, you cannot change your shipping address after you placed your order. Orders are immediately sent to the fulfillment center once the order is placed, and our system can no longer change the delivery address. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse. Once the warehouse has been able to verify that we have received the package back, a credit will be made to your account within 14 days.

You can find your order invoice by logging into "My B&O” and clicking on My Orders. You will also receive a copy of the invoice with your shipping confirmation E-mail.